What you told us about: our Quality Assurance Framework

Thank you to everyone who provided feedback on our draft Quality Assurance Framework.

The Quality Assurance Framework outlines a process for assessing third-party content submitted to our digital platform.

Overall, we heard many positives about the proposed framework, including that it was a comprehensive approach to quality assurance. Some of the areas for improvement included:

• Providing more detail on the proposed process such as the expected timeframe for receiving an outcome of a submission.
• Considering cultural appropriateness in the quality assurance criteria.
• How issues such as accuracy of submissions and conflict resolution are handled.

We are working to improve the Quality Assurance Framework based on this feedback and look forward to sharing the final version soon.